FAQ 2020-07-28T09:19:11+02:00

FREQUENTLY ASKED QUESTIONS

COVID-19 STATUS

We are fully operational & still shipping to every country in the world. The next restock will arrive around the second week of July. Shipments usually arrive according to the parcel companies’ normal delivery windows but could take a few additional days to arrive. Shipments outside the EU may take additional time to arrive due to customs and border inspections

CONTACT

CONTACT INFO

You can contact us using the following methods: chat on the bottom of your screen (09:00-19:00 CEST), email (spartathleticsinfo@gmail.com), FB Messenger & Instagram DM. Please allow us 10 minutes to respond to your chat. We aim to answer Emails, DM’s & FB Chats within 1 day

SHIPPING

SHIPPING METHODS

Orders within the The Netherlands will be shipped with DHL. International orders within the EU will be shipped with DHL or DPD. International orders outside the EU will be shipped with Post NL Globalpack (or DHL Express, if chosen, to: USA, Canada, Australia or UAE)

SHIPPING ZONES

We ship worldwide, to any country in the world!

SHIPPING COSTS 

EU

The Netherlands: €3.99, Belgium: €4.99, Germany: €5.99, UK: €7.99, France: €7.99, Austria: €7.99, Denmark: €8.99, Poland: €9,99, Sweden: €10.99, Czech Republic: €10.99, Ireland: €11.99, Croatia: €11.99, Portugal: €11.99, Spain: €11.99, Italy: €11.99, Greece: €13.99

*Free shipping on all orders above €75!

OUTSIDE THE EU

Norway: €14.99, Switzerland: €14.99, USA: €19.99, Canada: €19.99, Australia: €24.99, Countries not mentioned: €29.99

DHL Express (Delivery within 7 business days): USA: €34.99, Canada: €35.99, Australia: €38.99, UAE: €39.99

Free shipping on all orders above €100 (Shipped with Globalpack)!

We cannot predict and charge additional customs costs, outside the EU. If you would like to be sure about customs costs we would advise to contact your local customs bureau

FREE GIFTS (*WHILE IN STOCK)

Free Shaker Bottles on all orders above €150! Free Water Jugs on all orders above €200!

CAN I PICK UP MY ORDER?

It is not possible at this moment to visit our location to pick up orders, exchange sizes or return items

TRACKING INFO

Tracking info will be sent to you in a separate email

WHEN WILL MY ORDER BE SHIPPED?

In stock items will be shipped the same day, orders containing at least 1 backorder item will be shipped once all items are in stock

WHEN WILL I RECEIVE MY PARCEL?

Orders to The Netherlands & Belgium usually arrive within 2 working days. Orders to Europe usually arrive in 4 working days. Orders to the USA & Canada usually arrive within 1,5 weeks. Orders from outside the earlier mentioned regions usually arrive within 2 weeks

*During the corona pandemic shipping may take an additional few days to arrive

HOLIDAY ORDERS & SHIPPING

During the holidays parcel companies may take a few days more deliver a parcel. We would advise to order on time prior to the holiday. Prior to ordering, check if the items in your cart are marked as ‘in stock’. If the items are marked as ‘available on backorder’ we can not guarantee the parcel will be delivered before the holidays (more info on backorders can be found in the section ‘Backorders’ below)

CAN I CHANGE OR CANCEL MY ORDER?

Unfortunately changes or cancellations can not be made on ‘in stock orders’, parcels are automatically & immediately shipped from our warehouse after receiving the order. Changes or cancellations can only be made on backorders

WHAT HAPPENS WHEN MY PARCEL GETS LOST?

If the track and trace does not include a signature, we will ship a new parcel free of costs in case your parcel got lost. Once a parcel has been signed for, we can not send you a free new parcel

SIZING

WHICH SIZE SHOULD I GET?

You can view our size table by clicking here. Please note that all our sizes are European.

PAYMENTS

PAYMENT METHODS

We currently accept the following payment methods: Creditcard, Paypal, IDEAL, Klarna Pay Later, Bancontact, Belfius, Apple Pay, SOFORT Banking & Bank Transfer. Bank Transfers must be paid for first before we can reserve, process & ship your items

PAYMENT CURRENCIES

We currently only accept payments in Euros (€)

COUPONS

COUPON CODES

Coupon codes can be applied in the checkout field. It is not possible to use more than 1 coupon code on 1 order. After a coupon code has been used and an order has been placed, we cannot make any amendments to your order

BACKORDERS

HOW DOES IT WORK?

If you order an item on backorder, your complete order will be shipped once all items are in stock. We will notify you about the completion of your order and & tracking through email. We advise to double check before backordering when buying a holiday- or birthday gift as we can not guarantee the exact date of shipping. If you would still like to backorder a gift, please check the estimated arrival dates below

WHICH ITEMS ARE AVAILABLE ON BACKORDER?

Some high in demand items & new arrivals are available on backorder

HOW DO I KNOW IF I AM BACKORDERING ITEMS?

Add an item to your cart. If the information below the add to cart button says ‘available on backorder’ it means you are adding a backorder item to your cart

ARRIVAL DATES FOR BACKORDER ITEMS, RESTOCKS & NEW ARRIVALS

Click here to view the estimated arrival dates of current backorder items, restocks & new arrivals. Allow a 1,5 week margin for us to have your item in stock

WASHING

WASHING ADVISE (T-SHIRTS)

Wash at 30ºC, inside out. Do not tumble dry. Do not wash individual colors together with different colors (especially burgundy red)