FREQUENTLY ASKED QUESTIONS
COVID-19 & BREXIT STATUS
We are fully operational & still shipping to every country in the world. Orders to the UK and Ireland are unfortunately delayed at our border until the lockdown in the UK has been lifted and the Brexit logistics are fully in place. It is still possible to order from the UK but your parcel will be estimated to ship around the end of January. Meanwhile all UK & Ireland orders will be held at the DHL or DPD depot in The Netherlands until released into the UK. All other shipments usually arrive according to the parcel companies’ normal delivery windows but could take a few additional days to arrive. Shipments outside the EU may take additional time to arrive due to customs and border inspections. For more urgent deliveries outside the EU we would advise to choose DHL Express (7 Working Day Delivery) when checking out
PROBLEMS PLACING AN ORDER
I FILLED IN MY PERSONAL INFO AND CREDIT CARD INFO BUT I CAN’T PLACE THE ORDER. WHAT CAN I DO?
Please check if the info on your credit card is not expired. Also make sure you do not let your desktop or mobile phone auto-fill in your info. We suggest to refresh your cart and checkout page and manually fill in all your details
I FILLED IN ALL MY PERSONAL INFO BUT KEEP GETTING A MESSAGE THAT NOT EVERY FIELD IS FILLED IN
This issue might occur when auto-filling in your details. We suggest to refresh your cart and checkout page and manually fill in all your info
MY KLARNA PAYMENT GETS DECLINED
Klarna will decline your payment when you have too many outstanding bills with them. We suggest to check your outstanding bills first or try a different payment method
Orders within the The Netherlands will be shipped with DHL. International orders within the EU will be shipped with DHL or DPD. International orders outside the EU will be shipped with Post NL Globalpack (or DHL Express, if chosen, to: USA, Canada, Australia or UAE)
We ship worldwide, to any country in the world!
SHIPPING COSTS (EU)
The Netherlands: €3.99, Belgium: €4.99, Germany: €5.99, France: €7.99, Austria: €7.99, Denmark: €8.99, Poland: €9,99, Sweden: €10.99, Czech Republic: €10.99, Ireland: €13.49, Croatia: €13.49, Portugal: €12.99, Spain: €13.49, Italy: €13.49, Greece: €15.99
*Free shipping on all orders above €90!
SHIPPING COSTS (OUTSIDE EU)
UK: € 9.99, Norway: €14.99, Switzerland: €14.99, USA: €19.99, Canada: €19.99, Australia: €24.99, Countries not mentioned: €29.99
DHL Express (Delivery within 7 business days): USA: €34.99, Canada: €35.99, Australia: €38.99, UAE: €39.99
*Free shipping on all orders above €125 (Shipped with Globalpack)
*Free shipping with DHL Express (7 Working Days Shipping) on all orders above €175
We cannot predict and charge additional customs costs, outside the EU. If you would like to be sure about customs costs we would advise to contact your local customs bureau. For more urgent deliveries we would advise to choose DHL Express during checkout
CAN I PICK UP MY ORDER?
It is not possible at this moment to visit our location to pick up orders, exchange sizes or return items
Tracking info will be sent to you in a separate email. If you haven’t received it we would suggest to check your spam folder. Click here to view more on tracking
WHEN WILL MY ORDER BE SHIPPED?
All items will be shipped the same day of ordering
WHEN WILL I RECEIVE MY PARCEL?
Orders to The Netherlands & Belgium usually arrive within 2 working days. Orders to Europe usually arrive in 4 working days. Orders to the USA & Canada usually arrive within 1,5 weeks. Orders from outside the earlier mentioned regions usually arrive within 2 weeks
*During the corona pandemic parcels may take an additional few days to arrive
HOLIDAY ORDERS & SHIPPING
During the holidays parcel companies may take a few days more deliver a parcel. We would advise to order on time
CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately changes or cancellations can not be made on ‘in stock orders’. Parcels are automatically & immediately shipped from our warehouse after receiving the order
WHAT HAPPENS WHEN MY PARCEL GETS LOST?
If the track and trace does not include a signature, we will ship a new parcel free of costs in case your parcel got lost. Once a parcel has been signed for, we can not send you a free new parcel
WHICH SIZE SHOULD I GET?
You can view our size table by clicking here. Please note that all our sizes are European
We currently accept the following payment methods: Creditcard, Paypal, IDEAL, Klarna Pay Later (BeNeLux, Germany, Austria & Finland), Bancontact, Belfius, Apple Pay, SOFORT Banking & Bank Transfer. Bank Transfers must be paid for first before we can reserve, process & ship your items
We currently only accept payments in Euros (€)
Coupon codes can be applied in the checkout field. It is not possible to use more than 1 coupon code on 1 order. After a coupon code has been used and an order has been placed, we cannot make any amendments to your order
RESTOCKS & NEW ARRIVALS
ARRIVAL DATES FOR RESTOCKS & NEW ARRIVALS
Click here to view the estimated arrival dates of coming restocks & new arrivals. Allow a 1,5 week margin for us to have the item in stock
WASHING ADVISE (T-SHIRTS)
Wash at 30ºC, inside out. Do not tumble dry. Do not wash individual colors together with different colors (especially burgundy red)
You can contact us using the following methods: chat on the bottom of your screen (09:00-19:00 CEST), email (email@example.com), FB Messenger & Instagram DM. We will answer your chat within 10 minutes. We answer Emails, DM’s & FB Chats within 1 day