Returns 2020-06-14T14:56:30+02:00

RETURNS

RETURNS ADDRESS

Our returns address is: Spartathletics Returns, Burgemeester Norbruislaan 332, 3555EN, Utrecht, The Netherlands

HOW DO I RETURN AN ITEM?

1. Pack the item(s) you want to return in original condition and add your printed invoice in the parcel. Please circle the items you want to return and circle the reason for returning on the bottom of the invoice. If you’d like to change sizes, please write down the preferred item and size on the bottom of the invoice

2. We currently do not cover the costs of returning items. Choose your preferred parcel company. Create and print a label with our return address on it and attach it to the parcel. If you don’t know how to do it online with your chosen parcel company, visit their location and they will help you with the label

3. Send the parcel to our returns address. We will refund your money back (after review & approval) within 2 weeks after we have received your parcel

CAN I CHANGE SIZES?

We offer free of charge changes of size within Europe. Please note that we only cover the costs for changing items (sending a new parcel to the consumer), not returning them. We only cover the costs of changes sizes once

I HAVE FOUND INCONSISTENCIES IN MY ORDER AND WOULD LIKE TO CHANGE ITEMS, WHAT CAN I DO?

If you have found any inconsistencies in your order please contact us and provide pictures. After inspecting and approving your claim we will offer you a refund or a new item free of costs. We do not needed defect items returned to us. We can only approve of any claims with evidence provided

WHAT HAPPENS IF MY RETURN GETS LOST?

We would advise you to contact your chosen parcel company to investigate the whereabouts of your parcel. We are not liable for lost returns

RETURN POLICY 

–    Item must be returned within 14 days from the day you’ve received your order, transit times not included

– Should the item(s) you receive not fit, we offer free of charge changes of sizes within Europe

– All returned items must be returned in the original state

–    Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition can be returned back to you

–   We cannot accept returns of underwear, socks or face masks for hygiene reasons

–   Items covered in animal/human hair will not be accepted

–   All items are inspected before any action is taken. If we deny your refund based on one or more of the above mentioned reasons, we will contact you to return the items back to you. We will contact you by email, before concluding a denied refund

–   For single item orders that are returned, we will refund the total value of the order, excluding shipping costs

–   For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs

–   If multiple item orders are returned in their entirety, we will refund the total value, excluding shipping costs

–   Orders placed separately (unique reference numbers), must be returned separately

–   We aim to refund within 14 days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 5 workings days to clear into your account

If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in

RETURNING GIFT BOXES

We accept returns on Gift Boxes when the following criteria are met:

– The Gift Box is returned with all items in it

– The Gift Box itself does not show significant dents, tears or other indicators that mark that the gift box is damaged

– The items in the Gift Box are undamaged & do not contain stains or hair

We can deny your refund for Gift Boxes when the following are present:

– The Gift Box has 1 or more items missing or the Gift Box itself is missing. We don’t accept returns in partial. *We only accept the returning of the items without the Box when you want to change sizes*

– The Gift Box itself is damaged by showing significant marks like tears and dents

– The items in the Gift Box contain stains, marks of being damaged or hair